Returns & Exchanges
At Christy Ng, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return and exchange policy for all eligible items. Please ensure that items are returned in their original condition, unworn and with all tags attached.
Initiate Your Request
Log into your account and navigate to the order history section to select the items you wish to return or exchange.
Pack Your Items
Securely place the items in their original packaging, including the invoice and any protective materials provided.
Ship to Our Warehouse
Affix the return shipping label to your parcel and drop it off at your nearest authorized courier service point.
Quality Inspection & Refund
Once our team verifies the condition of the returned goods, we will process your refund or exchange within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing