Frequently Asked Questions
Everything you need to know about your Christy Ng shopping experience.
How long will it take to receive my order?
Standard domestic orders typically arrive within 3-5 business days. International shipping times vary by destination, generally taking 7-14 business days via our global courier partners.
What is your return and exchange policy?
We offer a 14-day return policy for most items in original, unworn condition with tags attached. Please note that personalized or engraved products are final sale and cannot be returned or exchanged.
Can I customize or personalize my bag?
Yes, we offer professional embroidery and name-printing services for many of our signature tote bags. You can select the personalization option on the product page before adding the item to your cart.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, AMEX), PayPal, and various regional e-wallets. We also offer 'Buy Now, Pay Later' options through integrated providers at checkout.
How do I care for my Christy Ng shoes and bags?
To maintain the quality of your items, avoid prolonged exposure to direct sunlight and moisture. For vegan leather products, wipe clean with a soft, damp cloth. Store shoes in the provided dust bags when not in use.
Do you ship internationally?
Yes, Christy Ng ships to over 100 countries worldwide. Shipping costs and estimated delivery dates will be calculated automatically at the checkout page based on your location.